About Clevertronics
Clevertronics is the world’s leader in Emergency Lighting, operating across Australia, New Zealand, and the United Kingdom. Our mission is to make emergency lighting easy by designing world-class products supported by unrivalled expertise and customer service.
Over the last twenty years, we have excelled in the world of Emergency Lighting by releasing game-changing products for our industry. All of this could not have been accomplished without our people!
With our dedicated research and development engineers, Clevertronics is positioned to continue leading the world in emergency lighting solutions.
About the Role
Reporting to the State Manager- NSW/ACT, the Customer Service Officer – Estimating/Expediting role will be responsible for driving customer satisfaction and support sales by managing orders, monitoring deliveries, maintaining the CRM, and collaborating with stakeholders. You will also assist with marketing initiatives to support Business Development Managers.
Your key accountabilities will include, but are not limited to:
- Handle customer enquiries and liaise with sales on pricing and products
- Enter and manage sales orders received via email or phone
- Monitor delivery schedules, backorders, and communicate with stakeholders
- Provide customer service support to the sales team
- Offer product and system solutions
- Maintain CRM data including quotes, opportunities, and project updates
- Create collateral for BDM presentations
- Uphold quality and environmental policies (QMS/EMS) in all tasks
- Perform additional duties as require
About You
Success in this role requires someone who is an excellent communicator, highly organised, and solutions-focused. Someone who will bring a positive, customer-first mindset, work collaboratively with the team, and manage competing priorities with ease. They will also bring:
- Strong communication, organisational, and problem-solving skills
- Positive, customer-focused approach with proven service experience
- Collaborative team player with a drive to support business success
- Ability to manage multiple tasks and prioritise effectively
- Quick learner with a commitment to developing product knowledge
- Skilled in preparing quotes and managing orders
- Proficient in CRM systems and maintaining accurate records
- Excellent phone and interpersonal skills
- Electrical or construction industry experience (preferred, not essential)
We Live Our Values – And You Will Too
At Clevertronics, our values are not just words on a wall; they shape how we work, how we treat each other, and how we grow together. When you join us, you will be part of a team that genuinely lives these values every day:
- We treat People with Respect
- We Foster Empowerment
- We act with Integrity
- We are the Best at what we do
These values are the foundation of our culture, and we are looking for someone who shares them and wants to contribute to a workplace where they truly matter.
Why work with the Clevertronics team?
Well, that’s easy! Not only do we offer a great values-based culture and supportive environment that is committed to helping you achieve your career goals within our rapidly growing and innovative organisation, but we also offer:
- Competitive Salary and Benefits.
- Understanding and encouragement of a work-life balance.
- A culture that is unlike any other.
- The ability to finish early every second Friday.
- 17.5% annual leave loading.
- An additional 4 days leave per year for your Health and well-being.
- Discounted Health Insurance
- Novated Leasing Salary Sacrifice
- Access to Employee Assistance Program
- Comprehensive training and development support for your career.
- Paid parental leave.
- And much more.
If you want to be part of a supportive team where your work makes a real impact and can grow your skills into something even bigger, APPLY NOW!
Clevertronics is committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion. We recognise that a diverse workplace improves our ability to attract, retain, motivate, and develop talent, create an engaged workforce, deliver quality services to our customers, and support the growth of our business.
Clevertronics is an equal opportunity employer and encourages applications from people of all ages, nationalities, and cultures, including Aboriginal and Torres Strait Islander peoples.
