Clevertronics is the world’s leader in Emergency Lighting; operating across Australia, New Zealand, and the United Kingdom. Our mission is to make emergency lighting easy by designing world-class products that are supported by unrivalled expertise and customer service.
Over the last 20 years, we have excelled in the world of Emergency Lighting, by releasing game-changing products for our industry, all of which could not be accomplished without our people!
With our dedicated research and development engineers, Clevertronics is positioned to continue leading the world in emergency lighting solutions.
Job Description
About the Role
We have an exciting opportunity for a Commissioning Technician - Field join our Technical Services Team, based in Malaga.
In this role, you will provide Technical Services to execute the installation, commissioning and ongoing support of our Emergency Lighting products and on-site warranty work for existing and new build projects in Western Australia.
Your key accountabilities will include:
Commissioning of our Emergency Lighting Products and Systems, including onsite support and subcontractor assistance.
Provide technical services to facilitate warranty works, repair, and rectification of products, and support subcontractors with fault finding and warranty requirements.
Provide training to subcontractors on system application and maintenance.
Ensure timely updates to the CRM system for accurate customer records.
Create and distribute customer assistance documentation and guide through repair processes.
Assist with customer demonstrations as needed.
Develop technical proficiency for basic fault-finding and troubleshooting.
Use the Technical Services ticketing system to assist customers.
Engage with stakeholders to ensure a positive client experience and implement continuous improvement processes.
Desired Skills and Experience
About You
The candidate will preferably have experience in electrical, computer or electronics
Ability to solve issues logically with the best outcomes for the customer in mind.
Basic understanding of project management.
A keen eye for detail and ability to work to strict timelines.
Great approachable manner and team player attitude.
A current driver's licence is a must.
Computer skills / (IT Data networking experience, preferred).
Preferred experience with Lighting / Emergency Lighting Systems.
Familiarity with the construction industry will be an advantage.
We value these qualities in our candidates to ensure a dynamic and successful workplace. If you possess these skills and experiences, we would love to hear from you, APPLY NOW!
Why work with the Clevertronics team?
Well, that’s easy! Not only do we offer a great values-based culture and supportive environment, that is committed to helping you achieve your career goals within our rapidly growing and innovative organisation, but we also offer:
Competitive Salary and Benefits.
Understanding and encouragement of a work-life balance.
A culture that is unlike any other.
The ability to finish early every second Friday.
17.5% annual leave loading.
Additional 4 days leave per year for your Health and well-being.
Discounted Health Insurance
Novated leasing salary sacrifice
Comprehensive training and development support for your career.
Paid parental leave.
And much more!
Clevertronics is committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion. We recognise that a diverse workplace improves our ability to attract, retain, motivate, and develop talent, create an engaged workforce, deliver quality services to our customers, and support the growth of our business.
Clevertronics is an equal opportunity employer and encourages applications from people of all ages, nationalities, and cultures, including Aboriginal and Torres Strait Islander peoples.
